Cancellation Policy.
01Policy Overview
At Pin High Golf Studio, we aim to provide a fair and consistent booking experience for all customers. To help maximize availability and ensure efficient scheduling, all reservations are subject to the following cancellation policy.
02Minimum Session Length
The minimum session length for all reservations is 1 hour.
03Cancellation Window
Customers must cancel their reservation more than 3 hours prior to the scheduled tee time to remain eligible for a refund, credit, or release of the reserved session charge, depending on the booking type and payment method used.
04Cancellation Process
Reservations may be canceled through any of the following methods:
- Online Reservations: Cancel through our online booking system.
- Phone Reservations: Call us at (956) 709-1431.
- In-Person Reservations: Visit us at 5101 N Cage Blvd, Suite 100, Pharr, Texas 78577.
05Late Cancellations and No-Shows
06Refunds
Weather-related outage, power outage, internet outage, equipment failure, or another issue caused by Pin High Golf Studio will result in a refund to the customer.
07Rescheduling
08Late Arrivals
Customers who arrive late may use the remaining time in their reservation, but the session will still end at the scheduled reservation end time. No exceptions will be made. Late arrivals are not entitled to extra time, refund, partial refund, or credit.
09Member Reservations
Member bookings are also subject to this policy. Late cancellations, cancellations within 3 hours of tee time, or no-shows may result in loss of the reserved time, temporary booking restrictions, applicable no-show fees, or other account action as determined by Pin High Golf Studio.
10Exceptional Circumstances
In limited cases involving emergencies or unusual circumstances, Pin High Golf Studio may review cancellation requests on a case-by-case basis. Any exception is granted at the sole discretion of Pin High and does not waive the right to enforce this policy in future situations.